Jackson Heights Insider Privacy Policy
Jackson Heights Insider (“we,” “our,” or “us”) operates the website jacksonheightsinsider.com (the “Service”). This Privacy Policy explains how we collect, use, and protect your information when you visit our website, subscribe to our newsletter, purchase a membership, register for events, or opt in to receive SMS communications.
Information We Collect
Information You Provide to Us
We may collect information you choose to provide, including:
- Email address (required for newsletter subscription)
- Name (optional)
- Phone number (if you opt in to SMS or events)
- Event registration details
- Membership or purchase information
- Survey or quiz responses
- Communications you send us
Payments and Paid Memberships
If you purchase a paid membership, event ticket, or other paid offering, we may collect information necessary to process your transaction, including your name, email address, and purchase details.
Payments are processed securely through third-party payment processors (such as Stripe or other providers). We do not store your full credit card number or financial account information on our servers.
We may retain transaction records for accounting, tax, and customer support purposes.
Information Automatically Collected
We use tracking technologies to collect:
- Website Usage Data: Pages visited, time spent on site, clicks, and navigation patterns
- Device Information: Browser type, operating system, screen resolution, IP address
- Location Data: General geographic location based on IP address
Tracking Technologies We Use
Meta Pixel
We use Meta Pixel to:
- Track website visitors and their actions
- Measure the effectiveness of our content
- Create audiences for potential advertising
- Understand how visitors interact with our site
Meta may use this data according to their own privacy policy. You can opt out at: https://www.facebook.com/settings/?tab=ads
Microsoft Clarity
We use Microsoft Clarity to:
- Record user sessions and website interactions
- Generate heatmaps of user activity
- Analyze how visitors use our website
- Improve website performance and user experience
Learn more at: https://privacy.microsoft.com/en-us/privacystatement
SMS Communications
If you provide your phone number and opt in to receive text messages:
- Message frequency varies
- Message and data rates may apply
- You can opt out at any time by replying STOP
- Reply HELP for assistance
We do not sell or share your phone number with third parties for marketing purposes.
How We Use Your Information
We use the information we collect to:
- Send newsletters and updates
- Manage event registrations and logistics
- Process payments and manage paid memberships
- Send SMS reminders and communications
- Improve our website and content
- Understand our audience and website performance
- Ensure our website functions properly
- Respond to inquiries
- Send transactional emails such as receipts or account updates
Information Sharing
We do not sell your personal information.
We may share information with:
- Email service providers to deliver newsletters
- Messaging providers to send SMS communications
- Payment processors to securely process transactions
- Analytics providers to understand website usage
- Advertising platforms for performance measurement
- Legal authorities when required by law
Cookies
We use cookies and similar technologies to improve website functionality and analyze traffic. You can disable cookies through your browser settings, though some features may not function properly.
Data Retention
Email addresses are retained until you unsubscribe.
Phone numbers and event information are retained as long as necessary to provide services and maintain records.
Transaction records may be retained for up to 7 years to comply with accounting and legal obligations.
Website analytics data is retained according to platform policies (typically up to 26 months).
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Restrict how we use your information
To make a request, contact us at [email protected]
Data Security
We use reasonable measures to protect your information, but no internet transmission is completely secure.
Children’s Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children under 13.
Third-Party Services
This privacy policy does not cover:
- Meta’s use of data
- Microsoft’s use of data
- External websites we link to
Please review their policies for more information.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be reflected on this page with a revised effective date.
Contact
If you have questions about this policy, contact:
hello [at] jacksonheightsinsider.com
International Users
Your information may be processed in the United States where privacy laws may differ from those in your country.